Refund policy

Returns and Warranty Policy

We accept return requests within 14 calendar days after the order is delivered.

Eligibility

The piece must be unused, in the same condition in which it was received, in its original packaging, and accompanied by proof of purchase. We cannot accept pieces that have been modified, engraved, acid-tested, exposed to fire, bent, crushed, or damaged through improper use.

How to request a return

Email solylunajoyeria06@gmail.com or send a WhatsApp message to +1 (321) 314-1471. Include your name, order number, reason for the return, and photographs of the piece. Wait for authorization and instructions before shipping it.

Authorized returns must be sent to:

Sol y Luna

679 Keystone Way

Marysville, Ohio 43040

Return shipping

For a change-of-mind return, the customer pays return shipping. If the item arrived incorrect, defective, or damaged, Sol y Luna will cover return shipping after the claim is approved.

Nonreturnable items

Personalized, engraved, customer-modified items, gift cards, and products clearly marked "final sale" before purchase cannot be returned. A general storewide discount does not automatically make an item final sale.

Refunds and exchanges

After inspection, approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time. For an exchange, first request a return within 14 days, then place a new order after approval, subject to availability.

Manufacturing defects

Claims for possible manufacturing defects may be submitted within 60 calendar days after delivery. Coverage excludes normal wear, lost zirconias, chemicals, impacts, tension, crushing, fire, acid testing, and improper use. Each claim is evaluated before repair, replacement, or refund is approved.