Shipping policy

Shipping Policy

We ship within the United States through USPS, FedEx, or another carrier available for the destination.

Order processing

Orders are processed within 5 to 8 business days after payment is confirmed. Business days are Monday through Friday, excluding holidays.

Estimated delivery

After dispatch, delivery may take 10 to 13 business days. The total estimated time from payment confirmation is 15 to 21 business days. These estimates may vary because of carrier delays, weather, peak seasons, or remote destinations.

Tracking

Once your order ships, we will send the tracking number by email. We may also send it by WhatsApp or text message if you authorized those communications.

Address and secure delivery

The customer is responsible for providing a complete and accurate address. For high-value orders, we may require a signature or recommend holding the package at an authorized carrier location. Contact us before shipment if you need a specific delivery arrangement.

Shipping charges

Shipping charges are shown at checkout. Sol y Luna covers shipping only when a promotion expressly states it. Expedited shipping charges are nonrefundable.

Delays, loss, or damage

Review the tracking and contact us if the package is delayed beyond the estimated window, is marked delivered but was not received, or arrives damaged. We will investigate with the carrier. Keep all packaging and take photographs of visible damage.

Contact

Email: solylunajoyeria06@gmail.com

Phone and WhatsApp: +1 (321) 314-1471